February 21, 2014

Business Model for Companies & Personal Life

A business model describes the rationale of how an organization creates, delivers, and captures value. In general, there are four main areas of business: customers, offers, infrastructure, and financial viability.

Customers, Offers, Infrastructure, Finance

Alexander Osterwalder and Yves Pigneur, authors of "Business Model Generation", described business model components very well into nine building blocks:
  1. Customer Segments
    - For whom are we creating value?
    - Who are our most important customers?
    - Mass, niche, segmented, diversified, or multi-sided markets?
  2. Value Propositions
    - What value do we deliver to the customer?
    - Which one of our customer’s problems are we helping to solve?
    - What bundles of products and services are we offering to each segment?
  3. Channels
    - Through which channels do our customers want to be reached?
    - How are we reaching them now?
    - How are we integrating them with consumer decision journey?
  4. Customer Relationships
    - What type of relationship does each of our customer expect us to establish and maintain with them?
    - How costly are they?

February 19, 2014

Mastering Interpersonal Skills

This post is basically a summary of Dale Carnegie's "How to Win Friends & Influence People". I think we should read this book at least once in a lifetime.

Dale Breckenridge Carnegie (1888-1955)

To handle people..


Principle #1 - Don't criticize, condemn or complain.
If you want to gather honey, don't kick over the beehive. Instead of condemning people, let's try to understand them. Let's try to figure out why they do what they do. That's a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. To know all is to forgive all. As Dr. Johnson said: "God himself, sir, does not propose to judge man until the end of his days." Why should you and I?

Principle #2 - Give honest and sincere appreciation.
Emerson said: "Every man I meet is my superior in some way, In that, I learn of him." If that was true of Emerson, isn't it likely to be a thousand times more true of you and me? Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other person's good points. Then forget flattery. Give honest, sincere appreciation. Be "hearty in your approbation and lavish in your praise," and people will cherish your words and treasure them and repeat them over a lifetime. The only way you can get people to do anything is by giving them what they want.

Principle #3 - Arouse in the other person an eager want.
The only way on earth to influence other people is to talk about what they want and show them how to get it. Remember: "First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way."

January 7, 2014

UT Korea: Introduction to Business

“If you have knowledge, let others light their candles in it.”
― Margaret Fuller

Last year, I joined Indonesia Open University (Universitas Terbuka) in Korea as a tutor/lecturer. Universitas Terbuka (UT) is an Indonesian university that applies long distance and open learning system. Most students are working full-time and not able to further their studies in face-to-face prominent higher education institutions in a daily basis. In UT Korea, they have both face-to-face and online tutorial; half of all courses in the curriculum are delivered with face-to-face tutorial every week, and another half with online tutorial. Here in Korea, they provide only three undergraduate programs: Management, Communication Science, and English Education.

I participated in Management program, teaching Introduction to Business. It is a fundamental course to provide basic framework thinking for students to learn advanced courses such as: HR Management, Operations Management, Marketing Management, and Finance Management. The course is designed to give the overview about how a business organization works.

It was a nice experience for me to share my knowledge to all students. It's been a while since the last time I taught in a class about 5 years ago (lab-work assistant). I enjoy teaching or sharing ideas ― not limited in the classroom. I hope 20 years from now I can go back to ITB and teach Informatics or Business students ^^. Here are my lecture notes, all delivered in Bahasa Indonesia. I hope it is useful for many people. Enjoy!

Module 1: Business Environment


Module 2: Business Entity, Management, Enterpreneurship